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Guangdong Shuangma Technology Co., Ltd.
HomeNewsHow to solve the problem "The printer driver is not recognized by your computer"?

How to solve the problem "The printer driver is not recognized by your computer"?


There are two situations where the printer cannot be recognized and

nothing happens when you try to print it.

1. Unable to install the driver

Replace with a new USB port (for desktop computer, connect to the USB port on the back of the case).

2.The driver is installed successfully, and there is an unspecified [USB printing support]

The printer driver cannot be found in [Devices and Printers] while the installation has been finished.

In this case,you need to find the unspecified [USB printing support] under the driver section and

update the driver according to the steps in the video.

Click and see the video of HOW TO UPDATE DRIVER

Guangdong Shuangma Technology Co., Ltd.
Business Type:Manufacturer , Trade Company
Product Range:Packaging Label , Flexographic Printers , Scanners
Products/Service:Thermal Label Printers , Barcode Scanners , Printed Labels , Thermal Labels , Thermal Ribbon , Label Rewinder and Label Holder
Certificate:FSC , CB , CCC , CE , FCC , Test Report
Company Address:Rm1601, Qinjian Bldg, No.118 Huangpu West Avenue, Tianhe Dist, Guangzhou city, Guangdong, Guangzhou, Guangdong, China

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